At Expo City, we strive to provide our customers with the best shopping experience possible. As part of our commitment to customer satisfaction, we have implemented a comprehensive Exchange Policy. This policy is designed to ensure that you are completely satisfied with your purchase and have the option to exchange any items that do not meet your expectations.

1. Eligibility: Our Exchange Policy applies to all eligible items purchased from Expo City. To be eligible for an exchange, the item must be in its original condition, unworn, unwashed, and with all tags attached. Please note that certain items, such as underwear and swimwear, are not eligible for exchange due to hygiene reasons.

2. Timeframe: You have up to 7 days from the date of purchase to initiate an exchange. After this period, we are unable to accept any exchanges.

3. Exchange Process: To initiate an exchange, please contact our customer support team via email or phone. They will guide you through the process and provide you with a return authorization number. Please include this number on the return package to ensure a smooth exchange process.

4. Shipping: The customer is responsible for the shipping costs associated with the exchange. We recommend using a trackable shipping service to ensure the safe delivery of your package. Expo City is not responsible for any lost or damaged items during the return shipping process.

5. Exchange Options: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, you will have the option to exchange the item for a different size, color, or style, subject to availability. If the desired item is not available, we will issue a store credit for the value of the returned item.

6. Final Sale Items: Please note that certain items marked as "Final Sale" are not eligible for exchange. These items are clearly indicated on our website and cannot be returned or exchanged.

7. Refunds: Our Exchange Policy does not offer refunds. If you are not satisfied with your purchase and do not wish to exchange it, we encourage you to explore our store and find an alternative item that meets your needs.

8. Quality Assurance: At Expo City, we take pride in the quality of our products. If you believe that your item is defective or damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.

Thank you for choosing Expo City for your clothing needs. We hope that our Exchange Policy provides you with peace of mind and confidence in your purchase. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.

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